Privacy policy
What information Shark Capital collects, why we collect it, how it is stored and shared, and what you can ask us to do with it.
Who we are
Shark Capital is a Florida limited liability company providing credit repair, funding and credit building, tradeline guidance, mortgage support, tax filing, entity formation and remote online notary services to clients across the United States.
This policy covers information collected through this website, through our forms, and in the course of providing our services. If you engage us for a service, additional terms in your client agreement will also apply.
What we collect
Information you give us
- Name, email address, phone number and state of residence
- What service you're interested in and what you're trying to achieve
- Anything you write in a message or notes field
- For clients, the additional information the specific service requires — described below
Information collected automatically
- Which pages you visited and how you arrived (referring site, advertising campaign, or a representative's tracking link)
- Browser type, device type and approximate location derived from IP address
- Cookie and tracking identifiers, described in the cookies section below
Sensitive information
We do not collect Social Security numbers through this website
No form on this site asks for an SSN or ITIN. If a service requires one — entity formation and tax filing typically do — it is collected after you become a client, through a secure encrypted channel, never by web form, email or text message.
Where a service genuinely requires sensitive identifiers or identity documents, we collect them at the point they are needed rather than up front, we limit access to the staff working on your file, and we use them only for the purpose you provided them for.
Please do not send us Social Security numbers, ITINs, full account numbers, passwords or images of identity documents by email or text message. If we need them, we will send you a secure link.
Why we collect it
| Purpose | What it involves |
|---|---|
| Responding to enquiries | Contacting you about a consultation you requested and answering your questions |
| Providing our services | Carrying out the work you have engaged us for, including filings and disputes |
| Account communication | Appointment confirmations, document requests and status updates by phone, email or SMS |
| Assigning your representative | Routing your file to the representative covering your region |
| Legal and regulatory compliance | Meeting record-keeping, tax, notarial and identity verification obligations |
| Improving the site | Understanding which pages are useful and where people get stuck |
Credit report information
If you engage us for credit repair, we may access your credit reports with your written authorisation. That authorisation is specific, revocable and given separately from this policy.
We use credit report information only to review your file, identify entries that may be disputable, and prepare and submit disputes on your behalf. We do not use it for marketing, we do not share it with other clients or partners, and we do not retain it beyond the period described below.
You have rights under the Fair Credit Reporting Act, including the right to obtain your own reports and to dispute inaccurate information directly with the credit bureaus at no cost. Engaging us does not remove or limit those rights.
SMS opt-in & consent
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services that operate on our behalf.
How this carve-out works
Information sharing to subcontractors in support services, such as customer service, is permitted so we can deliver and respond to messages. All other use case categories exclude text messaging originator opt-in data and consent — this information will not be shared with any other third parties.
For the full messaging program terms, including how to opt out, see our SMS terms.
What we never do
- We do not sell your personal information.
- We do not rent, trade or share your phone number with third parties for their marketing.
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
- We do not sell or share your credit report information with anyone.
- We do not send you promotional text messages.
How it's stored
Information is held in access-controlled systems, encrypted in transit, with access limited to staff who need it for your file. Documents containing sensitive identifiers are stored separately from general contact records and are not included in routine exports or reports.
No system is completely secure, and we cannot guarantee absolute security. If a breach affecting your information occurs, we will notify you and the relevant authorities as required by law.
How long we keep it
- Enquiries that don't become clients — kept for up to 24 months, then deleted.
- Client records — kept for the period required by law and professional obligation, which varies by service. Tax and notarial records carry statutory minimums.
- Credit report data — deleted once your engagement ends and any applicable retention requirement has passed.
- Identity documents — deleted once the filing or verification they were needed for is complete, unless a law requires us to keep them.
Your rights
Wherever you live in the United States, you can ask us to:
- Tell you what information we hold about you
- Correct anything that is wrong
- Delete your information, subject to any legal retention requirement
- Stop contacting you, or stop contacting you by a particular channel
- Withdraw an authorisation you previously gave, such as credit report access
Contact us using the details below and we will respond within 30 days. Residents of California, Colorado, Connecticut, Virginia and other states with comprehensive privacy laws may have additional rights, including the right to appeal a refused request. We apply the same process to everyone regardless of where you live.
To stop text messages, reply STOP to any message. See our SMS terms for detail.
Children
Our services are for adults. We do not knowingly collect information from anyone under 18. If you believe a minor has given us information, contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. The revised version will be posted here with a new date. Where changes materially affect how we handle your information, we will notify clients directly.
Contact us
To exercise any of the rights above, or to ask a question about this policy:
Shark Capital
8875 Hidden River Parkway, Suite 300
Tampa, FL 33637
(888) 720-4421
[email protected]