SMS terms & conditions
These terms govern text messages sent between Shark Capital and clients or prospective clients who have given consent to be contacted by SMS.
The messaging program
Shark Capital operates a text messaging program to communicate with clients and prospective clients about their accounts and the services they have asked us about. Messages are sent from the number assigned to your regional representative, or from our main business line.
This is a service program, not a marketing program
We use SMS to run your file, not to sell to you. You will not receive promotional offers, product advertising or unsolicited campaigns from Shark Capital by text message.
How consent is given
You are enrolled only when you actively opt in. That happens in one of the following ways:
- You tick the SMS consent checkbox on a form on this website and submit your phone number
- You provide your number and give verbal consent during a call with a representative, which we record in your file
- You text us first from your own device
Consent is never a condition of purchase. You can use any Shark Capital service without agreeing to receive text messages, and declining will not affect the service you receive. We do not buy phone number lists and we do not message people who have not opted in.
What we send
Messages are limited to the running of your account and the services you have engaged us for:
| Message type | Example |
|---|---|
| Appointment confirmations and reminders | Confirming a scheduled consultation, or reminding you ahead of it |
| Document requests | Letting you know a document is needed to move your file forward |
| Application and file status updates | Notifying you that a stage has completed or a response has come back |
| Scheduling and callbacks | Arranging a time to speak, or confirming a callback |
| Replies to your messages | Answering a question you have sent us by text |
We do not send promotional offers, discounts, referral campaigns or advertising by SMS.
How often
Message frequency varies and depends on your account activity. Messages are sent in response to something happening on your file rather than on a fixed schedule, so an active file may generate several messages in a week while a dormant one may generate none for months.
Cost
Shark Capital does not charge for text messages. Message and data rates may apply depending on your mobile plan and carrier. If you are unsure what messages cost you, check with your mobile provider.
Opting out
Reply STOP to any message to opt out. You will receive one confirmation message and then no further texts from that number.
Opting out of SMS does not cancel your service or your agreement with us. It means we will contact you by phone or email instead. If you have opted out and later want messages again, reply START to the same number or tell your representative.
If STOP doesn't work
Call us on (888) 720-4421 or email [email protected] and we will remove your number manually. Please tell us the number to remove and which line was messaging you.
Getting help
Reply HELP to any message and you will receive our contact details. You can also reach us on (888) 720-4421 or at [email protected] during business hours.
Carriers and delivery
Message delivery depends on your mobile carrier and is not guaranteed. Carriers are not liable for delayed or undelivered messages. If a message is time-sensitive we will follow up by phone or email rather than rely on SMS alone.
Our messaging is registered with US mobile carriers under the A2P 10DLC framework, which means our business identity and the purpose of our messages have been verified before any message is sent.
Your information
We do not sell, rent or share your phone number with third parties for marketing purposes. Your number and the content of your messages are handled under our privacy policy.
Do not send sensitive personal information by text message. That includes Social Security numbers, ITINs, full account numbers, passwords and images of identity documents. SMS is not an encrypted channel. If we need sensitive documents from you, we will send a secure upload link instead, and we will never ask you to text that information.
Eligibility
You must be 18 or over and the account holder or authorised user of the mobile number you provide. By opting in you confirm both. If a number changes hands, tell us so we can update your file and stop messaging the new holder.
Changes to these terms
We may update these terms as our services or carrier requirements change. The revised version will be posted here with a new date at the top. Material changes to how we use SMS will be communicated to enrolled clients before they take effect.
Contact us
Questions about these terms, or about messages you have received:
Shark Capital
8875 Hidden River Parkway, Suite 300
Tampa, FL 33637
(888) 720-4421
[email protected]